Privacy Policy
Welcome to our online platform. This privacy policy explains how we collect, use, protect, and disclose information collected from users of this service. We are committed to protecting your privacy and handling your personal data in an open and transparent manner in accordance with applicable data protection laws.
Information We Collect
We collect information to provide and improve our services to you. The types of information we may collect include:
Personal Identification Information: Such as your name, shipping address, billing address, email address, and phone number when you place an order or create an account on our site.
Payment Information: We collect payment details for processing orders. This information is typically processed by secure third-party payment gateways. We do not store full payment card details on our servers.
Order Details: Information related to your purchases, including products ordered, date of purchase, and transaction history.
Account Information: If you create an account, we store information related to your account profile and preferences.
Communications: Records of your communication with us, such as customer service inquiries.
Technical and Usage Information: Information about your interaction with our site, including your IP address, browser type, device information, operating system, referring URLs, pages visited, and timing of visits. This is often collected automatically as you navigate our platform.
How We Use Your Information
We use the information we collect for various purposes, including:
To Process and Fulfill Orders: We use your personal and payment information to process transactions, deliver the products you purchase, and manage returns and exchanges.
To Provide and Maintain Our Service: We use your information to operate, maintain, and improve our online platform and services.
To Manage Your Account: If you create an account, we use your information to manage your account, provide you access to account features, and communicate with you regarding your account.
To Communicate With You: We use your contact information to send you updates about your order, respond to your inquiries, and provide customer support.
For Internal Analytics and Research: We use usage data to understand how users interact with our site, analyze trends, track user movements, and gather demographic information about our user base. This helps us improve our service offerings and site functionality.
To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.
Sharing Your Information
We may share your personal information with third parties in certain circumstances:
Service Providers: We share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, shipping, data analysis, email delivery, hosting services, customer service). These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
Cookies and Similar Technologies
We may use cookies and similar tracking technologies to collect and use information about you. Cookies are small data files placed on your device or computer that help us enhance your browsing experience, analyze site traffic, and remember your preferences. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Information
If you have any questions about this privacy policy or our data practices, you can contact us:
handmade cosmetics online shop
city centre mumbai, india